First off, I called in because I placed the order for rush shipping, which was not so rushed! The girl that answers the phone already had an attitude..
a loud sigh as she answered. I asked if she had my account pulled up or needed the order number before I told her what was wrong.. she says okay sure. It takes a moment, which you could hear conversations in the background, not them on the phone..
Im guessing I may have interfered with her conversation, since she didnt seem very happy. I tell her, I was told I could return the bottles before my 10 day trial.. she states, this is not a trial! I tell her that is not what I was told..
is there another number I need to call or someone else I should speak with. The lady was loud with me first, so I go loud and told her Im getting different information as im getting extremely upset knowing that she is not helping me with anything.. She gets loud, so I get loud, then she says dont raise your voice to me and have a good day.. then hangs up.
I call back, hoping to get someone else, but instead the phone rings, I can hear the lady talking, then Im transferred somewhere, then silence, then the phone disconnected on me..
I can only guess it must have been that same rude girl that could not help one bit!! I will be calling back to report her and I hope they record calls!!
Reason of review: Multiple issues!! Customer Service, lied to about the return process, .
Monetary Loss: $110.
Preferred solution: If I want to return the item, let me return without making me buy 5 bottles!!.